With Prisma, you can view and potentially change the subscription status of a given member or customer. To do so, you can leverage the Customer Journey as follows:

1. Go to Customers and search for the member or customer of interest.

2. Select the customer from the table and navigate to the Unsubscriptions & Dismisses tab.

   

   The result should be similar to the image below:

   

3. Browse to the canceled subscription you want to change, click the gear icon and then on Resubscribe user:

   

Unsubscribing Manually

If you want to manually remove a user from a campaign or category, use the top level form. Select the different dimensions to unsubscribe the user from and click Unsubscribe.

Related Articles

• What’s the Difference Between Unsubscribing and a Blacklist?
• Allowing for Canceling Campaign Subscriptions
• Unsubscription Flow