What Happens When a Campaign Flow Is Updated?

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Campaign flows are usually long-running processes. In other words, they may take days or weeks to complete for a single member or customer. During that time, you can improve, redefine or modify the process. Thus, it is worth considering the effect on current customers when a change occurs.

The following considerations apply:

  • If the customer completes the process, further changes will have no impact.

  • If you modify a flow section not already reached by the customer, it will be considered and executed.

  • If you update a flow section the customer completed, it will have no effect.

  • If you delete the flow section where customers are currently waiting, they will start from the beginning.

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